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Thoughts
Ideas and perspectives on customer experience, behavioural science and understanding people.
The impact of uncertainty: What tariffs mean for customer experience and decision making
Behavourial Science
,
Customer Experience
,
Customer Loyalty
,
CX
,
Marketing
6th May 2025
You can’t automate empathy
AI
,
Behavourial Science
,
Customer Experience
,
Customer Loyalty
,
CX
,
Marketing
15th April 2025
Harnessing the Fresh Start Effect in Customer Experience
Behavourial Science
,
Customer Experience
,
Customer Loyalty
,
CX
,
Marketing
6th February 2025
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