consider all the senses
Are you falling into the trap of being short-sighted in your experience? In the final of our 8 customer experience principles, we’re exploring why the most powerful experiences don’t just look good, they feel good, and how brands that engage all the senses, from the Netflix “dum-dummm” to the smell of freshly baked bread, create the emotional anchors that customers remember.
TAKE A LISTEN
To discover more, check out the full podcast episode: The Customer Experience Lab — CX Principle 8: Consider all the senses.
🎧 Listen on Apple Podcasts
🎧 Listen on Spotify
🎧 Listen on Amazon Music
